Luna Nails Studio

At Luna Nails Studio, we truly value your time and look forward to taking care of you. We also understand that life happens and that plans can occasionally change. Our policies are designed to create a clear and respectful experience for our clients and our nail technicians while helping us honor the time reserved for every appointment. Booking Your Services : When booking online, please be sure to select all of the services you would like to receive during your appointment. If you are unsure which services to select, need help adding multiple services, or are not sure how to book what you have in mind, please call us at (848) 334-8765. We are always happy to assist you and make sure your appointment is scheduled with the appropriate amount of time for the services you desire. Please keep in mind that selecting the correct services when booking helps us ensure that your technician has enough time to provide your appointment comfortably and without impacting the clients scheduled after you. Appointment Confirmation : One day before your appointment, our team will contact you by phone and/or text to confirm your appointment details. This gives us an opportunity to make sure everything is correct, including your appointment time and the services you have scheduled. If you need to make any changes to your appointment, please let us know at that time or as soon as you become aware of the change. Cancellations & Rescheduling : We kindly require at least 24 hours’ notice for all cancellations and rescheduling requests. 24+ hours before your appointment: You may cancel or reschedule online or by calling/texting us at (848) 334-8765. No fee will apply. Less than 24 hours before your appointment: Online cancellation or rescheduling is not available. Please call or text us at (848) 334-8765 to make any changes. A 25% cancellation fee, based on the total cost of your scheduled appointment, will apply. The fee will be charged to the card on file used to secure your appointment. We understand that unexpected circumstances can happen, and we appreciate you letting us know as soon as possible. Providing 24 hours’ notice gives us the opportunity to offer your appointment time to another client and helps us respect the schedules of our nail technicians and clients. Late Arrivals : We understand that occasional delays can happen, which is why we offer a 10-minute grace period. 10 minutes late : You may still receive your scheduled service. However, if your arrival affects the timing of the appointments following yours, your service may need to be adjusted or shortened to keep the remainder of the day's schedule on time. 10–15 minutes late : A $15 late fee will apply. Your service may also need to be shortened depending on the service booked and the amount of time remaining. 16+ minutes late : Arrivals 16 minutes or more after the scheduled appointment time will be considered a same-day cancellation. The applicable 25% cancellation fee will be charged. A Note About Our Policies : We want our policies to feel fair, clear, and respectful to everyone involved. Your appointment time is reserved specifically for you, just as the appointments following yours are reserved for those clients. These guidelines allow us to provide each guest with the time and attention they deserve while also respecting our nail technicians' schedules and the appointments of future clients. We truly appreciate your understanding, communication, and consideration. If you ever have questions about your appointment, services, or these policies, please don't hesitate to reach out. Luna Nails Studio (848) 334-8765 lunanailsstudio.social@gmail.com Thank you for choosing Luna Nails Studio and for helping us create a welcoming, respectful experience for everyone. We look forward to seeing you!